Spotify announced today (full quote):
A decade ago, we created Spotify to enable the work of creators around the world to be heard and enjoyed by listeners around the world. To our very core, we believe that listening is everything. Pick almost any issue and you will find people and opinions on either side of it. Personally, there are plenty of individuals and views on Spotify that I disagree with strongly. We know we have a critical role to play in supporting creator expression while balancing it with the safety of our users. In that role, it is important to me that we don’t take on the position of being content censor while also making sure that there are rules in place and consequences for those who violate them.
You’ve had a lot of questions over the last few days about our platform policies and the lines we have drawn between what is acceptable and what is not. We have had rules in place for many years but admittedly, we haven’t been transparent around the policies that guide our content more broadly. This, in turn, led to questions around their application to serious issues including COVID-19.
Based on the feedback over the last several weeks, it’s become clear to me that we have an obligation to do more to provide balance and access to widely-accepted information from the medical and scientific communities guiding us through this unprecedented time. These issues are incredibly complex. We’ve heard you – especially those from the medical and scientific communities – and are taking the following steps:
I want you to know that from the very first days of the pandemic, Spotify has been biased toward action. We launched a variety of educational resources and campaigns to raise awareness and we developed and promoted a global COVID-19 Information Hub. We donated ad inventory to various organizations for vaccine awareness, funds to the World Health Organization and COVID-19 Vaccines Global Access (COVAX) to increase vaccine equity and supported the Go Give One fundraising campaign. And we established a music relief project to support the creative community. While this is not a complete list, I hope it gives you a sense of how seriously we’ve approached the pandemic as a company.
I trust our policies, the research and expertise that inform their development, and our aspiration to apply them in a way that allows for broad debate and discussion, within the lines. We take this seriously and will continue to partner with experts and invest heavily in our platform functionality and product capabilities for the benefit of creators and listeners alike. That doesn’t mean that we always get it right, but we are committed to learning, growing and evolving.